Refund policy
Step 1: Request a Refund
✔ Submit your refund request through our support channel.
✔ A courier will be scheduled to collect the item(s).
✔ An initial inspection will be conducted via video
(Please note: this step does not confirm refund eligibility).
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Important Notes
• Return and exchange shipping fees are the customer’s responsibility.
• Items that are damaged, worn, or not in original condition will not be accepted.
•We accept returns and exchanges within 2–3 days from the delivery date. Requests after this period will not be accepted.
Step 2: Return Processing
* We must first receive your order back at our warehouse.
* This process may take up to 7 days.
* Once received, all items will be carefully inspected
(This is the step that determines whether your refund request is accepted or not)
* To qualify for a refund, items must be:
• In perfect condition
• With original labels/tags attached
• Free of stains, odors, or signs of wear
• In the original packaging
Step 3: Refund Issuance
* After inspection, it may take up to 7 days to finalize the process.
* Refunds are issued via InstaPay only.
* Refunds will only be approved if all conditions above are fully met.
* If your refund is not accepted you will have two options:
• Have the item returned to you (shipping fees apply).
• Allow us to keep the item permanently.